Mount Mary University Directory Project
We are excited to announce that we are publishing an alumni directory and have contracted
with Publishing Concepts, Inc. (PCI), a reputable publisher that works with many colleges
and universities nationwide to provide professional data verification services. Over
the next few months, PCI will be contacting alumnae/i by mail, phone, and email to
request that you update your information to help you stay connected with Mount Mary
University. We hope you will participate in our alumnae/i directory project.
If you have questions for PCI, you may call their customer service desk at 1-800-982-1590. You may also send them an email directly at email@example.com
Frequently Asked Questions
I received an email/postcard/phone call from a company called PCI asking for my personal information. They said they were working on a directory for Mount Mary University. Is this a legitimate project, or is it a scam?
This is not a scam. We have contracted with PCI (also known as Publishing Concepts)
to produce a NEW alumnae/i directory.
I have called the PCI number to update my information but was placed on HOLD.
We encourage our alums NOT TO WAIT longer than 5 minutes on HOLD for this service.
Wait times can vary depending on the time of the day that you call. If you would like
to update your information and do not have time to do so by phone, please use the
Will my information automatically be included in the Alumnae/i Directory?
Yes. The Alumnae/i Directory will include all living alumnae/i for whom we have contact information in the database (unless they have requested otherwise).
How do I opt out of any future postcards, emails, or phone calls regarding the print directory?
The best way to opt out is to opt in. By calling and verifying your contact information, PCI will no longer send communications regarding the print directory. If you wish to opt out of all communications, simply send us an email with your information and we will set those preferences for you: firstname.lastname@example.org
How do I know my information will only be used for directory purposes?
Mount Mary University has a contractual agreement with PCI that states:
a. The names, addresses and information provided to PCI by Mount Mary University for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
b. The Directory will be made available only to alumnae/i of Mount Mary University listed in the Directory. Upon completion of the project, PCI will return to Mount Mary University any and all electronic files that have been supplied by Mount Mary university or produced by PCI in connection with the production of the Directory.
I would like to verify and update my information. How may I do this?
If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for this project. The representative will verify all the information we have on file for you and make any updates, if needed. If you have received an email with an embedded link, you may go to the online site to review your information. If you have questions, you may call PCI’s customer service desk at 1-800-982-1590.
Can I choose some or all of my information not to be printed in the directory?
When you call to update your information, you can tell the representative what information you prefer to exclude from the directory. You may also communicate this information to the PCI customer service desk (1-800-982-1590).
Can anyone purchase a directory?
The Directory is only available for sale to alumnae/i of the University. YOU ARE NOT REQUIRED TO PURCHASE and can refuse it at any time.
When will I receive my directory?
The total duration of the directory project is about 12 months. Since we began the project in February 2017, the directories will be distributed in winter 2018.
I ordered a package containing the Discounted Companion Airline Certificate, but I haven’t received the post card requesting verification of my address.
For those who purchase a package containing the Discounted Companion Airline Certificate, you will receive a postcard within 2 -3 weeks, and it will direct you to the PCI website to initiate the certificate process by entering your ID # and order # (shown on the postcard) and verify your mailing address. Alternatively, you can call a toll free number (also shown on the postcard) and leave a voicemail to initiate the certificate process. You will receive a business envelope that contains the guidelines, terms and conditions, as well as the certified voucher from Award Headquarters so you can begin to make your travel arrangements.
I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
Call the PCI customer service help desk at 1-800-982-1590, and they will take care of this for you. email@example.com